Cookie Policy

​Revision Date: 21.02.2019

What are the cookies?

Nowadays almost every website uses cookies. To be able to provide you a better, faster and safer experience, like many other websites, İş Bankası also uses cookies. These technologies are being used in accordance with the regulations that we are liable to, especially in accordance with Personal Data Protection Law numbered 6698 (“Law numbered 6698”).

Cookies are some kind of identification files which are placed into the computer by a website. When you visit that website again, it provides the identification of the computer.

Cookies help the website to remember information related to your visit (for example, the language that you prefer and other settings) It can provide convenience in your next visit and it can make the website more useful.

The purpose of this cookie policy is to give you information related to process of personal data collected during the use of cookies by customer/website users/members/visitors (“relevant person”) during the operation of www.isbank.com.tr (“Site”) which is being run by us. In this Cookie Policy, we would like to explain you what our purposes are to use these cookies and how you can manage these cookies.

Cookie Use of İş Bankası

By visiting www.isbank.com.tr website, you accept that it plants the necessary cookies for the use of website of İş Bankası.

İş Bankası uses the information gathered by means of cookies in accordance with Briefing on İş Bankası Personal Data Protection and Process which can be found at https://www.isbank.com.tr/TR/gizlilik-politikamiz/Sayfalar/gizlilik-politikamiz.aspx.

If you don’t want İş Bankası to store cookies in your device, you can deny the use of cookies through the settings or preferences of your browser. In this case, you may not use some functions and parts of www.isbank.com.tr the usual way.

İş Bankası can renounce use of cookies in cases it deemed necessary, change the types or functions of cookies or add new cookies to the website. Therefore, this Cookie Policy can be altered at any time. In cases that cookie policy is amended, it will be valid from the revision date stated at the top of the page. We would suggest you getting information related to cookie use by examining Cookie Policy at certain times.

For detailed information of process of personal data by our Bank, we suggest you reading Briefing on Personal Data Protection and Process which can be found at https://www.isbank.com.tr/TR/gizlilik-politikamiz/Sayfalar/gizlilik-politikamiz.aspx.

Which Cookies Are Being Used For Which Purposes?

In general As İş Bankası, we use cookies in our website www.isbank.com.tr for several purposes and we process your personal data by means of these cookies. These purposes are mainly these:

• To improve the functionality of the website and provide ease of use. For example, user name or search inquiries of the visitor will be remembered in his/her next visit or members who logged into the website will not have to enter password again while visiting different pages on the website.
• To analyse the website and increase the performance of the website. For example, integration of different servers of the website works on, determining the number of visitors of the website, reporting the usage statistics of the website and making performance adjustments accordingly or making it easy for visitors to find what they are looking for.
• To carry out personalization, targeting and advertising activities. For example, displaying commercials related to interests of the visitors by way of the pages and products that the visitors viewed. At the same time presenting contents special to the user in the website.
• To measure the effectiveness of advertising campaigns and increase productivity. For example, determining that whether you click on an ad that you have seen on the website or not, whether you benefit from the service on that website that you have been directed to, after that ad took your attention. In this scope, showing ads related to your interest areas and limiting the number of ads.

Your personal data can be processed for the purposes stated above with your consent in situations required pursuant to 5th and 8th articles of Law numbered 6698, and without your consent in the contrary cases in the scope of exceptions stated in 5th and 8th articles of the law, for the purposes stated above. As İş Bankası, we may share your information in the scope of Cookie Policy to carry out the purposes stated above and with limitations and in accordance with the regulation, with third parties that our bank benefit from their services, with subsidiaries, business partners and affiliates. We would like to state that the parties that your data is transferred to, can save your personal data in servers in every location of the world.

İş Bankası uses up to 4 type of cookies:

How can the use of cookies be controlled?

You have a chance to customize your preferences related to cookies by changing the settings of your browser.

What Are Your Rights As Related Person?

Pursuant to 11th article of Law numbered 6698,

You have the right to:

• Learn whether your personal data is processed or not,
• Demand information related to this if your data is processed,
• Learn the purpose of personal data process and whether data is used in accordance with the purposes or not,
• Know the third parties in the country or at abroad who the personal data transferred to,
• Demand the correction of personal data if it is missing or wrong and demand that the transaction carried out in this context is notified to third parties who the data is transferred to,
• Demand the deletion or destruction of personal data in case the reasons that require process cease to exist even the data is processed in accordance with Law numbered 6698 and other related provisions and demand that the transaction carried out in this context is notified to third parties who the data is transferred to.
• Object to a result which creates an adverse effect on the person through analysing of the processed data via exclusively automatic systems,
• Demand the compensation of the damage in case you suffer damage due to illegal process of personal data.

In case you relay your demands related to rights in question via the methods regulated at below, our Bank will conclude the demand as soon as possible and in thirty days at the latest according to the nature of the demand and for no charge. However, in case the transaction creates an extra expense, the price determined in the price list by Personal Data Protection Council of our Bank will be collected. In this scope, you can relay your demands related exercising the rights stated above pursuant to 13th article, 1st paragraph of the Law numbered 6698, in writing or via other methods determined by Personal Data Protection Council in the future. In this framework, channels and methods that you will submit your application in writing for the application that you will make to our Bank in the scope of 11th article of the Law numbered 6698 are explained at below. The petition that has wet signature and that you write to exercise your rights stated above;

• can be submitted to the our nearest Branch with the documents that identify you,
• or can be sent to the address “İş Kuleleri 34330 Levent Beşiktaş-İstanbul” through a notary public,
• or can be sent to email address isbankasi@hs02.kep.tr with secure electronic signature.